Return & Refund Policy

Last Updated: November 19, 2025

We aim to provide a positive experience for all users. If you are not fully satisfied with a product or service, you may be eligible for a refund or exchange. This policy outlines the conditions, steps, and limitations associated with requesting a return.

1. Eligibility Requirements for Refunds

To qualify for a refund, you must submit your request within the designated timeframe from the date of purchase. In addition, the following conditions must be met:

• The item or service must remain in its original, unused condition.
• A valid proof of purchase—such as a receipt, confirmation email, or order number—must be provided.
• You must have first contacted our support team to attempt to resolve the issue.

2. How to Request a Refund

To begin the refund process:

• Reach out to our support team using the contact details provided.
• Include your order information and explain the reason for your request.
• Attach any necessary documents, such as receipts or screenshots.

Our team will review your case and respond with a decision within 7 business days.

3. Partial Refunds

Partial refunds may be issued at our discretion in the following situations:

• The product has been opened, partially used, or shows signs of wear.
• The purchase was made during a discount or promotional offer.

4. Non-Refundable Situations

Refunds cannot be issued under these circumstances:

• Digital goods or services that have already been accessed, downloaded, or activated.
• Custom-made or personalized items.
• Items labeled as final sale, clearance, or non-returnable.

5. Refund Method & Processing Time

Once your refund has been approved:

• Funds will be returned to the original payment method.
• Processing usually takes 7–10 business days.

Please note: delays caused by your bank, payment processor, or credit card provider are outside our control.

6. Exchange Options

If you prefer an exchange instead of a refund:

• Contact our support team with your order number.
• Explain the issue and specify what you would like to exchange.
• Our team will provide instructions and assist you throughout the process.

7. Contact Information

If you need help or have questions regarding refunds or exchanges, you may contact us anytime:
Email: support@playblackninja.com